Legal
How we collect, use and protect the personal information you share with us across our website, Request Portal and WhatsApp support.
J P Services ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect through jpservices.co.in and our related client-facing tools — the Request Portal (support and product requests), ticket tracking, feedback form, and WhatsApp support — why we collect it, and how it is used and protected, in line with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian law.
By submitting information through the Request Portal — including checking the consent box before a ticket is submitted — you consent to our collecting and processing your personal data for the purposes described in this Policy. By using this Website or contacting us through any of these channels, you agree to the practices described here.
We only collect information you choose to share with us — typically when you submit a form on the Request Portal, request a quote, raise a support ticket, or message us directly. This may include:
| Category | Examples |
|---|---|
| Contact details | Full name, phone number, email address (optional for Home clients; used as a second verification channel for Business/Government clients) |
| Client & business details | Client type (Home / Business / Government), company or department name, address, area, city, state and pincode — including any additional saved addresses for repeat requests |
| Service & ticket details | Category, sub-category and description of your issue, equipment brand/model, AMC number (if applicable), urgency, preferred contact time, ticket reference number, and any photos, documents or short videos you attach (up to 5MB per file) |
| Verification data | A record that a One-Time Password (OTP) was sent and verified for your phone/email — the OTP code itself is never stored; only a one-way cryptographic hash of it is kept, and only until it expires |
| Feedback | Service star rating and comments submitted after a ticket is resolved, linked to the ticket reference number |
| WhatsApp communications | Messages (text, and any images/files you send) exchanged with our support team over our WhatsApp Business number regarding your ticket, and their delivery/read status |
We do not knowingly collect sensitive personal data (such as financial account details, health information, or government ID numbers) through this Website unless you voluntarily provide it as part of a support request, in which case it is handled with the same access controls described in Section 8.
Submitting a ticket through the Request Portal requires verifying your phone number with a One-Time Password (OTP). Depending on your client type:
The OTP itself is never stored in plain text — only a one-way SHA-256 hash of it is kept, purely to check what you enter against it, and it automatically expires a few minutes after being sent. Verification attempts are limited, and repeated OTP requests to the same number/email are rate-limited to prevent abuse. We will never ask you to read your OTP back to us over a call or chat — treat any such request as fraudulent.
We do not use your personal information for advertising or behavioural profiling, and we do not sell your personal information to third parties.
When a ticket is assigned, the engineer or delivery staff handling it receives only what they need to complete the visit — your name, phone number, service address, and the category/urgency of your request — sent to them via our WhatsApp system. They do not receive your full ticket history, saved payment details (we don't collect any), or tickets that aren't assigned to them. Our staff are expected to use this information solely to deliver the Service and to keep it confidential, in line with Section 25 (Confidentiality & Privacy) of our Terms & Conditions.
Our support team communicates with clients primarily over WhatsApp — using our verified WhatsApp Business number — for ticket confirmations, status updates, and two-way support conversations. These messages (and any files exchanged) are stored against your service ticket for continuity of support. Email is used only for OTPs to Business/Government clients and for transactional account notices.
Every WhatsApp and email message we send is transactional or service-related — tied to a ticket, order or account you have with us. We do not currently send promotional or marketing messages over these channels; if that changes in future, we will ask for your separate opt-in consent as required by law, and you will always be able to opt out of marketing messages without affecting your ability to raise or track a ticket.
We do not sell or rent your personal information. To operate the Request Portal and deliver our Services, we share limited information with:
All data and operational details accessed by our personnel during service delivery are treated as confidential, as set out in our Terms & Conditions.
While we take reasonable technical and organizational measures to protect your information, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security. In the unlikely event of a personal data breach that affects you, we will notify you and the Data Protection Board of India (where applicable) without undue delay, as required under the DPDP Act.
We retain personal information only for as long as necessary to fulfil the purposes described in this Policy — including the duration of an active AMC, rental or support engagement, and thereafter for a reasonable period to support warranty coordination. Invoicing and tax-related records are kept for the period required under Indian tax law. OTP records are short-lived and expire automatically within minutes of being issued. Once the purpose is served and no legal retention obligation applies, we erase or anonymize the data. You may request earlier deletion of other records as described in Section 11, subject to any legal obligation we may have to retain certain records.
This Website does not use third-party advertising or tracking cookies. If we introduce analytics or cookie-based tools in the future to understand site usage, we will update this Policy accordingly and provide appropriate notice/consent options where required by law.
Under the DPDP Act and other applicable law, you may contact us at any time to:
If you have a complaint about how we have handled your personal data, please write to us first at contact@jpservices.co.in with details of your concern. We will acknowledge and work to resolve grievances promptly. If you remain unsatisfied after our internal process, you may also file a complaint with the Data Protection Board of India, as provided under the DPDP Act.
J P Services employees who use our internal staff dashboard have separate account data — login credentials, two-factor authentication details, role and leave records — handled under our internal HR/IT security practices rather than this customer-facing Policy. Employee passwords are stored only as salted cryptographic hashes, and authenticator (TOTP) secrets are encrypted at rest.
Our Website and Services are intended for businesses, government bodies and individuals capable of entering into a service agreement. In line with the DPDP Act's definition of a child as anyone under 18, we do not knowingly collect personal information from children, and do not knowingly process a child's data without verifiable consent of a parent or lawful guardian. If we become aware that we have inadvertently collected a child's personal data without such consent, we will delete it promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices, Request Portal functionality, or applicable law. The "Last Updated" date at the top of this page indicates when this Policy was last revised. Continued use of the Website or our Services after an update constitutes acceptance of the revised Policy.
For any questions about this Policy, reach us using the contact details in the footer below.