Terms & Conditions — J P Services

1. Introduction & Acceptance

These Terms & Conditions ("Terms") govern your access to and use of the website jpservices.co.in, our Request Portal, ticket-tracking and feedback tools (together, the "Website"), and any hardware supply, Annual Maintenance Contract (AMC), rental, refurbished-product, networking, CCTV/security, scanning & digitization, manpower supply or managed IT service (collectively, the "Services") provided by J P Services ("J P Services", "we", "us", "our"), a Thane, Maharashtra based IT solutions provider.

By browsing the Website, submitting an enquiry through our Request Portal, or engaging us for any Service, you ("Client", "you", "your") agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of the Website and do not engage our Services.

2. Definitions

"Client" / "Customer" — any individual, business, government body or organization requesting or receiving Services from us. Registered as a Home, Business or Government client type.
"Equipment" — hardware, peripherals or systems owned, rented or serviced under an engagement with us.
"AMC" — an Annual Maintenance Contract, comprehensive or non-comprehensive, as defined in Section 8.
"Request Portal" — our online support/product request, ticket tracking and feedback system available at request-portal.html, track.html and feedback.html.
"Ticket" — a support request or product/order request submitted through the Request Portal and identified by a unique reference number.

3. About Our Services

We provide eight core services: (1) IT Hardware & Software supply, installation and repair, (2) Annual Maintenance Contracts, (3) Hardware Rental, (4) Refurbished Products, (5) Manpower Supply, (6) CCTV Surveillance Systems, (7) Scanning & Digitization, and (8) Office Supplies — to government, corporate and individual clients, as further described on our Services page. Sections 8–14 set out terms specific to each service; Sections 15 onward set out terms common to all of them. The exact scope, deliverables and pricing for any engagement are confirmed in writing (quotation, work order, or signed agreement) prior to commencement.

4. Use of This Website

You agree to provide accurate, current and complete information when submitting any form on the Website, including the Request Portal, product enquiry, feedback and ticket tracking forms.
You agree not to misuse the Website — including attempting unauthorized access to staff/admin areas, submitting false service requests, or interfering with the Website's normal operation.
Content on the Website is provided for general informational purposes and is subject to change without prior notice.

5. Electronic Records & Consent

Our Request Portal is an electronic platform for placing and managing service requests. When you tick the consent checkbox and submit a ticket, that action is your valid electronic acceptance of these Terms and our Privacy Policy for that request, as recognized under the Information Technology Act, 2000. Your ticket submissions, OTP verification records, and WhatsApp/email communications with us are treated as valid records of the interactions they represent, and may be relied on by either party in the event of a dispute.

6. Request Portal, Verification & Ticket Submission

Submitting a support or product request through our Request Portal requires your name, phone number, client type (Home / Business / Government — with company or department name for Business and Government clients), service address, and details of your request.

Before a ticket is finalized, we verify your phone number using a One-Time Password (OTP) sent over WhatsApp; Business and Government clients are additionally verified by an email OTP. Ticket submission is only completed once verification succeeds.
We will never ask you to share your OTP with our staff over call, WhatsApp or email — do not share it with anyone claiming to represent J P Services.
To keep support capacity fair for all clients, an individual client may have at most 3 open (unresolved) tickets at a time across support and product requests combined. If you are at this limit, you'll be asked to wait for an existing ticket to be resolved before raising a new one.
You may attach photos, documents or short videos relevant to your request — up to 5MB per file, in common image, document (PDF/Word/Excel/PowerPoint/text) or video formats. Do not upload content that is unlawful, infringes someone else's rights, or is unrelated to your service request; we may disregard or remove such attachments.
If you've contacted us before, we may prefill your saved name/address details once you enter a matching phone number, so you don't have to retype them. This is a convenience feature only — final ticket submission still requires the OTP verification described above.

7. Quotations, Product Enquiries & Order Confirmation

A product enquiry raised through the Request Portal is a request for information or pricing only, and does not by itself create a binding order or any obligation to purchase.
Quotations shared via email, the Website or in person are estimates based on the information available at the time and are valid for the period stated on the quotation (or 15 days if unstated).
An order, AMC or rental engagement is confirmed only upon written acceptance (email, purchase order, or signed agreement) and, where applicable, receipt of advance payment.
Product availability, delivery timelines and pricing are subject to change until an order is confirmed.
Prices quoted are in Indian Rupees (INR). Whether a quoted amount includes or excludes GST is stated on the specific quotation or invoice — please check the document you receive rather than assuming either way.
Where Services are procured by a government department or business under a separate purchase order, tender or contract (including via GeM), the terms of that specific contract shall prevail over these Terms to the extent of any conflict; these Terms continue to apply to matters not addressed in such contract.

8. Annual Maintenance Contracts (AMC)

We offer both Comprehensive AMC (covers repair/replacement of defective parts, excluding consumables and physical damage, at no additional cost for the parts themselves) and Non-Comprehensive AMC (covers labour/service, with genuine spare parts billed separately at a 10–15% discount off standard pricing). In general, across both plans:

Services are provided during standard business hours: Monday to Friday, 10:00 AM – 5:00 PM, excluding public holidays. Emergency support outside these hours may be provided on a chargeable basis.
AMC does not cover consumables (e.g. toners, cartridges, batteries), physical damage from mishandling or external factors (power surge, fire, water, etc.), or obsolescence / end-of-life parts. Damage caused by non-approved consumables or accessories is also not covered.
AMC covers only the equipment explicitly listed in the annexure/schedule shared at the time of agreement. Equipment added later is included only upon mutual agreement and revised charges.
Basic software/driver installation, configuration and firmware updates for covered equipment are included. Operating system or network issues not directly caused by the covered equipment may be chargeable separately.
Larger institutional AMCs sometimes include extra commitments — a guaranteed uptime percentage, a dedicated resident engineer, or standby/loaner equipment during repairs. These only apply where expressly written into your AMC Agreement; they are not implied by default on a standard AMC.

The detailed clause-by-clause terms for each AMC plan — including response times, contract duration, and the exact termination notice period for that plan — are set out in the AMC Agreement shared and signed at the time of contract confirmation. Where any conflict exists between this Website and a signed AMC Agreement, the signed AMC Agreement shall prevail for that engagement.

9. Service Commitments & Scheduling

Where applicable, the Request Portal displays an estimated response commitment (date and time) for support tickets, calculated automatically from the urgency you select, your service location (pincode/zone), and the nature of the issue, and anchored to your preferred contact time slot (morning/afternoon/evening).
If the date you request is earlier than the earliest slot we can commit to, your request will automatically be scheduled for the earliest available date instead, and you will be notified of the change at submission.
These commitments are operational service targets to help you plan, and do not by themselves create a contractual guarantee beyond what is separately agreed in a signed AMC agreement or work order for that engagement (see Section 8).
General product enquiries and project-type requests are not tracked against a fixed response deadline; our team will reach out as per your preferred contact time.

10. Hardware Rental

Rental equipment is supplied pre-configured and well maintained, on the tenure and terms agreed at the time of booking.
Before handover, we may ask for identity and address proof for our records, and may require a refundable security deposit for certain rentals. Both are confirmed with you at the time of booking, before the rental is finalized.
The Client is responsible for reasonable care of rented Equipment; loss or damage due to mishandling or negligence during the rental period is chargeable to the Client, and may be deducted from any security deposit held.
Rented Equipment remains the property of J P Services at all times and must be returned in working condition at the end of the rental term, subject to normal wear and tear.

⚠ J P Services confirmation required: whether a security deposit is standard practice across rentals or only for certain equipment/tenures, the typical deposit amount or basis for calculating it, and the refund timeline after equipment is returned.

11. Refurbished Products, Consumables & Office Supplies

We also offer refurbished IT hardware — graded A, B or C based on condition — consumables/supplies such as toners, cartridges and cables, and general office supplies and stationery.

Refurbished products are tested before sale and carry the grade and warranty coverage stated at the time of sale. Minor cosmetic wear consistent with refurbished condition (light scuffs, faded labels, etc.) is not treated as a defect.
Please inspect refurbished items, consumables and office supplies at the time of delivery. Report any damage, missing accessories, shortage or mismatch from your order as soon as possible — ideally with photos of the item and packaging — so we can assist quickly.

⚠ J P Services confirmation required: exact warranty duration for each refurbished grade (A/B/C), whether refurbished items follow the same return terms as new products under Section 16, and the specific window (e.g. 24–48 hours) within which delivery issues must be reported to qualify for a replacement.

12. CCTV Surveillance Systems

We design, supply, install and commission analog and IP-based CCTV systems, with optional AMC coverage.

You are responsible for having the legal right to install cameras at the premises (as owner, or with the consent of your landlord/housing society/employer, where applicable).
You are responsible for positioning cameras in compliance with applicable privacy law — avoid covering areas where someone has a reasonable expectation of privacy (e.g. washrooms, changing areas) or areas outside your own premises (e.g. a neighbouring property) without that party's consent. We may decline to install a camera in a position we reasonably believe is unlawful.
Where your AMC for CCTV includes recording/backup verification, our engineer may briefly access recorded footage solely to confirm the system is recording and storing correctly. We do not use, copy, share or retain your footage beyond that check.
Where remote monitoring or cloud storage is part of your system, it is provided through the camera manufacturer's or a third-party platform, under that platform's own terms — we are not the custodian of footage stored there.
A CCTV system is a deterrent and an evidence-gathering tool; we do not guarantee it will prevent theft, intrusion or any other incident.

13. Manpower Supply Services

We deploy IT and technical personnel — system administrators, onsite support engineers, data entry operators, digitization staff and project staff — to client premises for long-term or project-based assignments, per the role, duration and terms agreed for that engagement.

Where we deploy personnel under a manpower/staffing engagement, we are responsible for applicable statutory compliance for that engagement, including Provident Fund (PF) and Employees' State Insurance (ESI) contributions and other requirements under applicable labour law.
You agree to provide deployed personnel a safe working environment and any premises-specific access, safety or compliance requirements they need to know before starting.
Personnel deployed for data entry, digitization or system administration roles are bound by confidentiality obligations regarding any data or systems they access while on assignment.

⚠ J P Services confirmation required: under the Contract Labour (Regulation & Abolition) Act, 1970, a manpower supplier generally needs a specific licence once deploying 20 or more workers at a single client establishment, and the principal employer (your organization) can carry subsidiary liability for PF/ESI dues if a contractor defaults. Please confirm how licensing and principal-employer indemnification are documented in individual manpower contracts, so this section can state it accurately rather than in general terms.

14. Scanning & Digitization Services

We provide bulk document scanning, indexing/classification, OCR and secure digital storage, with onsite deployment or offsite processing (with secure document pickup) available.

Documents handled under a digitization engagement — including government records — are treated as strictly confidential. Access is limited to personnel directly involved in your project.
Where documents are collected for offsite processing, we maintain a chain of custody from pickup to return, and will acknowledge the volume/batch collected in writing.
Digitized files are delivered in the format(s) agreed with you; where requested, files can be password-protected or access-controlled during transfer.
Your original physical documents are returned to you (or handled per your written instructions) after digitization and your quality confirmation. We do not destroy, dispose of, or retain your original documents without your prior written authorization.

⚠ J P Services confirmation required: whether a project-specific confidentiality undertaking or NDA is signed for digitization engagements (especially government records), and how long digital copies are retained on our systems after a project is delivered, if at all.

15. Payment Terms

Unless otherwise agreed in writing, AMC and project-based engagements require 50% advance upon confirmation, with the balance payable within 15 days of invoice submission after the start of service.
Hardware sale and rental invoices are payable as per the terms stated on the specific invoice or quotation.
Delayed payments may attract a hold on further service until dues are cleared, at our discretion.

16. Refunds, Cancellations & Returns

You may cancel a product enquiry at any time before it is confirmed into an order, at no cost.
Once an order is confirmed and processing or dispatch has begun, cancellation may not be possible, or may be subject to charges already incurred (e.g. procurement or delivery costs).
Rental security deposits are refunded per the terms agreed in your rental booking, subject to the condition of the returned Equipment on collection.
Until a formal policy is published here, refund and return requests are handled case-by-case — raise a request via the Request Portal and our team will assist you.

⚠ J P Services confirmation required: the specific return window (if any) for delivered products, categories of non-returnable items (e.g. opened consumables, custom or refurbished-as-is items), refund method and processing timeline, and any restocking fee.

17. Client Responsibilities

Ensure proper and timely access to premises and Equipment for scheduled visits, inspection or verification.
Assign a single point of contact for coordination on each engagement/branch.
Keep the phone number and (where applicable) email address you register with us accurate and reachable — OTP verification, ticket confirmations and status updates are sent to these.
Do not permit Equipment/systems to be opened by anyone other than our authorized representatives. Any evidence of unauthorized access will be assessed for loss or damage, and the Client will be held responsible for resulting damages.
Provide proper power conditions (earthing, surge protection, etc.) for the Equipment. We are not responsible for electrical conditions external to the Equipment.

18. Spare Parts, Repairs & Warranty

Genuine and compatible spare parts used in repairs/AMC servicing carry the manufacturer's standard warranty terms.
Replacement of major parts (motherboards, fuser assemblies, rollers, etc.) is subject to availability and standard OEM lead times; delays due to OEM supply chain issues will be communicated in writing.
Equipment still under manufacturer's warranty will be serviced under the applicable engagement; however, we coordinate with the OEM for warranty claims where required, and our Services do not override OEM warranty conditions.
Products damaged due to mishandling, misuse, negligence, electrical faults or non-compliance with standard operating procedures are not covered under AMC or standard warranty, and repair / replacement in such cases is chargeable, subject to Client confirmation.
Where equipment has irreparable faults or repeated failures, we may recommend replacement, subject to Client approval; replacement cost is discussed separately and is not covered under AMC unless explicitly specified.

19. Engineer Site Visits & Remote Support

Our field engineers will share their name with you in advance through your ticket notification. You are entitled to verify an engineer's identity and your ticket reference number before granting site access.
Where an issue can be resolved without a site visit, we may offer remote support. A remote session is only ever initiated with your active consent, coordinated through your ticket or our WhatsApp number. Do not install remote-access software from a source you cannot verify, and do not proceed if you're unsure whether a request is genuinely from J P Services — contact us directly using the details in the footer to confirm first.

⚠ J P Services confirmation required: how customers actually pay for a visit/order (invoice only, on-site cash/UPI collection, online payment link, etc.) so this section can state our real payment channels accurately, instead of guessing. If any channel other than an official invoice is used, add a line here telling customers exactly what to expect so they can tell a genuine request from a scam.

20. Shifting / Relocation of Equipment

If the Client requests shifting of Equipment from one location to another, all expenses relating to such shifting are borne by the Client. We will offer to supervise the shifting process if intimated well in advance.

21. Communications & Feedback

We communicate with you about your ticket primarily over WhatsApp, using our verified WhatsApp Business number — including ticket confirmations, status updates, and engineer/delivery assignment details. Please keep your registered phone number reachable on WhatsApp.
After a ticket is resolved, we may send you a WhatsApp link to rate your experience and leave comments. Participation is optional and does not affect any ongoing or future request.
OTPs and account notices for Business/Government clients and our staff may also be sent by email from our registered sending domain. Treat any OTP or account notice arriving from a different sender or domain as suspicious.
You can check the live status of any ticket at any time via track.html using your name, phone number, or ticket reference number.

22. Intellectual Property

All content on this Website — including the J P Services name, logo, text, graphics and design — is the property of J P Services or its licensors and is protected under applicable intellectual property laws. You may not reproduce, distribute or use this content commercially without our prior written consent.

23. Limitation of Liability

Our liability under any engagement is limited to the scope of the specific Service provided. We are not liable for indirect, incidental or consequential losses, including loss of data, business or profits, arising from use of the Website or the Services, except where such liability cannot be excluded under applicable Indian law. Nothing in these Terms limits any statutory rights you may have as a consumer under applicable Indian law.

24. Force Majeure

We are not responsible for delays or non-performance of Services caused by events beyond our reasonable control, including natural disasters, riots, or law-and-order situations.

25. Confidentiality & Privacy

All data and operational details accessed by our personnel during the course of service delivery are treated as confidential and are not disclosed to third parties except as necessary to deliver the Service (e.g. OEM warranty coordination, our WhatsApp and email service providers) or as required by law. Details on how we collect and use personal information submitted through this Website are set out in our Privacy Policy.

26. Termination

Either party may terminate an ongoing engagement by written notice, per the notice period agreed in the relevant quotation, work order or signed agreement for that engagement. Where there is a material breach of these Terms or non-performance, termination may be immediate upon written communication.

27. Governing Law & Jurisdiction

These Terms are governed by the laws of India, including the Information Technology Act, 2000, the Consumer Protection Act, 2019, and the Digital Personal Data Protection Act, 2023, as applicable. Any disputes or differences arising out of these Terms or any engagement with us shall be subject to the exclusive jurisdiction of the courts of Thane, Maharashtra only.

28. General Provisions

Indemnification

You agree to indemnify and hold J P Services harmless from claims, damages or expenses arising from information you provide that is inaccurate or misleading, your misuse of the Website, or content you upload that infringes a third party's rights.

Severability

If any clause of these Terms is found unenforceable by a competent court, the remaining clauses continue to apply in full force.

Entire Agreement

These Terms, together with any signed quotation, work order or agreement for a specific engagement, constitute the entire understanding between you and J P Services regarding that engagement, superseding any prior discussions on the same subject.

29. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, Request Portal functionality, or applicable law. The "Last Updated" date at the top of this page indicates when these Terms were last revised. Continued use of the Website or our Services after an update constitutes acceptance of the revised Terms.

For any questions about these Terms, reach us using the contact details in the footer below.

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