Terms & Conditions

1. Introduction & Acceptance

These Terms & Conditions ("Terms") govern your access to and use of the website jpservices.co.in, including our Request Portal, ticket-tracking, feedback and Careers pages (together, the "Website"), and any hardware supply, Annual Maintenance Contract (AMC), rental, refurbished-product, networking, CCTV/security, scanning & digitization, manpower supply, office supplies or managed IT service (collectively, the "Services") provided by J P Services ("J P Services", "we", "us", "our"), a Thane, Maharashtra based IT solutions provider.

By browsing the Website, submitting an enquiry through our Request Portal, applying through our Careers page, or engaging us for any Service, you ("Client", "you", "your") agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of the Website and do not engage our Services.

2. Definitions

• "Client" / "Customer" — any individual, business, government body or organization requesting or receiving Services from us. Registered as a Home, Business or Government client type.
• "Applicant" / "Candidate" — any individual who submits a job application through our Careers page.
• "Equipment" — hardware, peripherals or systems owned, rented or serviced under an engagement with us.
• "AMC" — an Annual Maintenance Contract, comprehensive or non-comprehensive, as described in Section 8.
• "Request Portal" — our online support and product request system, together with the ticket tracking and feedback pages, available at jpservices.co.in/request-portal.
• "Ticket" — a support request or product/order request submitted through the Request Portal and identified by a unique reference number.
• "Deployed Personnel" — J P Services employees or contractors placed at a Client's premises under a manpower supply engagement (Section 13).

3. About Our Services

We provide eight core services: (1) IT Hardware & Software supply, installation and repair, (2) Annual Maintenance Contracts, (3) Hardware Rental, (4) Refurbished Products, (5) Manpower Supply, (6) CCTV Surveillance Systems, (7) Scanning & Digitization, and (8) Office Supplies — to government, corporate and individual clients, as further described on our Services page. Sections 8–14 set out terms specific to each service; Sections 15 onward set out terms common to all of them. The exact scope, deliverables and pricing for any engagement are confirmed in writing (quotation, work order, or signed agreement) prior to commencement.

4. Use of This Website

• You agree to provide accurate, current and complete information when submitting any form on the Website — including the Request Portal, product enquiry, ticket tracking, feedback and Careers application forms.
• You agree not to misuse the Website — including attempting unauthorized access to staff/admin areas, submitting false service requests or applications, or interfering with the Website's normal operation.
• The Website and its content are provided on an "as is" and "as available" basis. While we work to keep it accurate and available, we do not guarantee uninterrupted or error-free access, and content (including service descriptions and indicative pricing) may contain errors or become out of date, and is subject to correction without prior notice.

5. Electronic Records & Consent

Our Request Portal and Careers page are electronic platforms for placing service requests and job applications. When you tick the consent checkbox and submit a ticket or an application, that action is your valid electronic acceptance of these Terms and our Privacy Policy for that submission, as recognized under the Information Technology Act, 2000. Your submissions, OTP verification records, and WhatsApp/email communications with us are treated as valid records of the interactions they represent, and may be relied on by either party in the event of a dispute.

6. Request Portal, Verification & Ticket Submission

Submitting a support or product request through our Request Portal requires your name, phone number, client type (Home / Business / Government — with company or department name for Business and Government clients), service address, and details of your request.

• Before a ticket is finalized, we verify your phone number using a One-Time Password (OTP) sent over WhatsApp; Business and Government clients are additionally verified by an email OTP. Ticket submission is only completed once verification succeeds.
• We will never ask you to share your OTP with our staff over call, WhatsApp or email — do not share it with anyone claiming to represent J P Services.
• To keep support capacity fair for all clients, an individual client may have at most 3 open (unresolved) tickets at a time across support and product requests combined. If you are at this limit, you'll be asked to wait for an existing ticket to be resolved before raising a new one.
• You may attach photos, documents or short videos relevant to your request — up to 5MB per file, in common image, document (PDF/Word/Excel/PowerPoint/text) or video formats. Do not upload content that is unlawful, infringes someone else's rights, or is unrelated to your service request; we may disregard or remove such attachments.
• If you've contacted us before, we may prefill your saved name/address details once you enter a matching phone number, so you don't have to retype them. This is a convenience feature only — final ticket submission still requires the OTP verification described above.

7. Quotations, Product Enquiries & Order Confirmation

• A product enquiry raised through the Request Portal is a request for information or pricing only, and does not by itself create a binding order or any obligation to purchase.
• Quotations shared via email, the Website or in person are estimates based on the information available at the time and are valid for the period stated on the quotation (or 15 days if unstated).
• An order, AMC or rental engagement is confirmed only upon written acceptance (email, purchase order, or signed agreement) and, where applicable, receipt of advance payment.
• Product availability, delivery timelines and pricing are subject to change until an order is confirmed.
• Prices quoted are in Indian Rupees (INR). Whether a quoted amount includes or excludes GST is stated on the specific quotation or invoice — please check the document you receive rather than assuming either way.
• Where Services are procured by a government department or business under a separate purchase order, tender or contract (including via GeM), the terms of that specific contract shall prevail over these Terms to the extent of any conflict; these Terms continue to apply to matters not addressed in such contract.

8. Annual Maintenance Contracts (AMC)

We offer both Comprehensive AMC (covers repair/replacement of defective parts, excluding consumables and physical damage, at no additional cost for the parts themselves) and Non-Comprehensive AMC (covers labour/service, with genuine spare parts billed separately at a 10–15% discount off standard pricing). In general, across both plans:

• Services are provided during standard business hours: Monday to Friday, 10:00 AM – 5:00 PM, excluding public holidays. Emergency support outside these hours may be provided on a chargeable basis.
• AMC does not cover consumables (e.g. toners, cartridges, batteries), physical damage from mishandling or external factors (power surge, fire, water, etc.), or obsolescence / end-of-life parts. Damage caused by non-approved consumables or accessories is also not covered.
• AMC covers only the equipment explicitly listed in the annexure/schedule shared at the time of agreement. Equipment added later is included only upon mutual agreement and revised charges.
• Basic software/driver installation, configuration and firmware updates for covered equipment are included. Operating system or network issues not directly caused by the covered equipment may be chargeable separately.
• Larger institutional AMCs sometimes include extra commitments — a guaranteed uptime percentage, a dedicated resident engineer, or standby/loaner equipment during repairs. These only apply where expressly written into your AMC Agreement; they are not implied by default on a standard AMC.

9. Service Commitments & Scheduling

• Where applicable, the Request Portal displays an estimated response commitment (date and time) for support tickets, calculated automatically from the urgency you select, your service location (pincode/zone), and the nature of the issue, and anchored to your preferred contact time slot (morning/afternoon/evening).
• If the date you request is earlier than the earliest slot we can commit to, your request will automatically be scheduled for the earliest available date instead, and you will be notified of the change at submission.
• These commitments are operational service targets to help you plan, and do not by themselves create a contractual guarantee beyond what is separately agreed in a signed AMC agreement or work order for that engagement (see Section 8).
• General product enquiries and project-type requests are not tracked against a fixed response deadline; our team will reach out as per your preferred contact time.

10. Hardware Rental

• Rental equipment is supplied pre-configured and well maintained, on the tenure and terms agreed at the time of booking.
• Before handover, we may ask for identity and address proof for our records, and may require a refundable security deposit. Where a deposit applies, its amount and refund terms are confirmed with you in your rental booking before the rental is finalized.
• The Client is responsible for reasonable care of rented Equipment; loss or damage due to mishandling or negligence during the rental period is chargeable to the Client, and may be deducted from any security deposit held.
• Rented Equipment remains the property of J P Services at all times and must be returned in working condition at the end of the rental term, subject to normal wear and tear.
• Rented Equipment may not be sub-let, sold, pledged, or moved to a different location without our prior written consent (see also Section 21).

11. Refurbished Products, Consumables & Office Supplies

We also offer refurbished IT hardware — graded A, B or C based on condition — consumables/supplies such as toners, cartridges and cables, and general office supplies and stationery.

• Refurbished products are tested before sale. The grade, the warranty duration and any condition-specific exclusions applicable to your unit are stated on your quotation or invoice at the time of sale — please check that document, as coverage differs by grade.
• Minor cosmetic wear consistent with refurbished condition (light scuffs, faded labels, etc.) is not treated as a defect.
• Refurbished warranty covers functional hardware faults arising in normal use. It does not cover liquid damage, physical/accidental damage, cracked screens, unauthorized repair or modification, or software tampering.
• Please inspect refurbished items, consumables and office supplies at the time of delivery. Report any damage, missing accessories, shortage or mismatch from your order as soon as possible, and in any case within the reporting window stated on your delivery documentation — ideally with photos of the item and its packaging — so we can assist quickly.

12. CCTV Surveillance Systems

We design, supply, install and commission analog and IP-based CCTV systems, with optional AMC coverage.

• You are responsible for having the legal right to install cameras at the premises (as owner, or with the consent of your landlord/housing society/employer, where applicable).
• You are responsible for positioning cameras in compliance with applicable privacy law — avoid covering areas where someone has a reasonable expectation of privacy (e.g. washrooms, changing areas) or areas outside your own premises (e.g. a neighbouring property) without that party's consent. We may decline to install a camera in a position we reasonably believe is unlawful.
• You are responsible for displaying adequate notice or signage at monitored premises informing people that CCTV recording is in operation, as required under applicable law.
• Footage recorded by your system belongs to you. Where we install or maintain a system for you, you remain the party responsible for that footage and for how it is used; we act only on your instructions in the course of delivering the Service.
• Where your AMC for CCTV includes recording/backup verification, our engineer may briefly access recorded footage solely to confirm the system is recording and storing correctly. We do not use, copy, share or retain your footage beyond that check.
• Recording retention on your system is a function of the storage capacity and settings configured at commissioning. We will explain the resulting retention period at handover; keeping footage for any longer period is your responsibility to configure and lawfully justify.
• Where remote monitoring or cloud storage is part of your system, it is provided through the camera manufacturer's or a third-party platform, under that platform's own terms — we are not the custodian of footage stored there.
• A CCTV system is a deterrent and an evidence-gathering tool; we do not guarantee it will prevent theft, intrusion or any other incident.

13. Manpower Supply Services

We deploy IT and technical personnel — system administrators, onsite support engineers, data entry operators, digitization staff and project staff — to client premises for long-term or project-based assignments, per the role, duration and terms agreed for that engagement.

Relationship of the parties

Deployed Personnel remain employees or contractors of J P Services at all times. Nothing in a manpower engagement creates an employment relationship, express or implied, between Deployed Personnel and the Client. Day-to-day work direction may sit with the Client, but hiring, remuneration, discipline and termination remain ours.

Statutory compliance

• We are responsible for the statutory obligations applicable to us as employer for Deployed Personnel, including Provident Fund (PF) and Employees' State Insurance (ESI) contributions, minimum wages, and other requirements under applicable labour law.
• Where the scale or nature of a deployment triggers registration or licensing requirements under the Contract Labour (Regulation and Abolition) Act, 1970, we and the Client will each complete the registrations applicable to us before deployment begins. On request, we will provide the compliance documentation and periodic proof of PF/ESI remittance that the Client reasonably needs to discharge its own obligations as principal employer.

Replacement and continuity

If Deployed Personnel resign, are withdrawn, or are found unsuitable for the role, we will provide a suitable replacement within the replacement period stated in your engagement agreement. Where no period is stated, we will act as promptly as reasonably practicable and keep you informed.

Background verification

We verify the identity, stated qualifications and previous employment of Deployed Personnel to the extent stated in your engagement agreement. Where a Client requires a specific standard of verification — for example a criminal-record check or a government-mandated clearance — this must be agreed in writing before deployment, and may be chargeable. We do not represent that any verification beyond what is expressly agreed has been carried out.

Conduct, confidentiality and liability

• Deployed Personnel in data entry, digitization or system administration roles are bound by confidentiality obligations regarding any data or systems they access on assignment.
• You agree to provide Deployed Personnel a safe working environment and to brief them on any premises-specific access, safety or compliance requirements before they begin.
• We accept responsibility for proven loss or damage at your premises directly and wrongfully caused by Deployed Personnel in the course of their assignment, subject to Section 27. You agree to notify us promptly on discovering any such incident so it can be investigated while evidence is available.

Non-solicitation

Recruiting and retaining skilled personnel is a substantial part of the value we provide. During a manpower engagement, and for twelve (12) months after Deployed Personnel are withdrawn from your premises, the Client agrees not to directly or indirectly employ or engage that individual without our prior written consent. Where the Client wishes to hire Deployed Personnel directly, we will discuss a reasonable one-time transfer fee in good faith rather than withhold consent unreasonably.

14. Scanning & Digitization Services

We provide bulk document scanning, indexing/classification, OCR and secure digital storage, with onsite deployment or offsite processing (with secure document pickup) available.

• Documents handled under a digitization engagement — including government records — are treated as strictly confidential. Access is limited to personnel directly involved in your project, who are bound by confidentiality obligations.
• Where documents are collected for offsite processing, we maintain a chain of custody from pickup to return, and will acknowledge the volume/batch collected in writing.
• Digitized files are delivered in the format(s) agreed with you; where requested, files can be password-protected or access-controlled during transfer.
• Your original physical documents are returned to you (or handled per your written instructions) after digitization and your quality confirmation. We do not destroy, dispose of, or retain your original documents without your prior written authorization.
• Please raise any quality issue — missed pages, illegible scans, indexing errors — within the acceptance period stated in your project agreement, so it can be corrected while the batch is still identifiable and the originals are to hand.
• Documents in transit. Where we transport your documents for offsite processing, we take reasonable care of them while in our custody. Because paper records may be unique and irreplaceable, we strongly recommend that irreplaceable records be digitized onsite at your premises rather than moved. Where offsite processing is chosen, our liability for loss of or damage to documents in transit or in our custody is as set out in your project agreement, and otherwise as limited by Section 27. Any transit insurance required for a specific batch should be agreed in writing before collection.

15. Client Responsibilities

• Ensure proper and timely access to premises and Equipment for scheduled visits, inspection or verification.
• Assign a single point of contact for coordination on each engagement/branch.
• Keep the phone number and (where applicable) email address you register with us accurate and reachable — OTP verification, ticket confirmations and status updates are sent to these.
• Do not permit Equipment/systems to be opened by anyone other than our authorized representatives. Any evidence of unauthorized access will be assessed for loss or damage, and the Client will be held responsible for resulting damages.
• Provide proper power conditions (earthing, surge protection, etc.) for the Equipment. We are not responsible for electrical conditions external to the Equipment.

16. Engineer Site Visits & Remote Support

• Our field engineers will share their name with you in advance through your ticket notification. You are entitled to verify an engineer's identity and your ticket reference number before granting site access.
• Where an issue can be resolved without a site visit, we may offer remote support. A remote session is only ever initiated with your active consent, coordinated through your ticket or our WhatsApp number. Do not install remote-access software from a source you cannot verify, and do not proceed if you're unsure whether a request is genuinely from J P Services — contact us directly using the details in the footer to confirm first.
• Amounts payable for a visit or order are those stated in the quotation, work order or invoice raised for it. If you are ever unsure whether a payment request made in our name is genuine, stop and confirm with us directly using the contact details in the footer before paying.
• Where a scheduled visit cannot be completed because access, power, or the agreed site conditions were unavailable, or nobody was present to receive our engineer, a revisit may be chargeable.

17. Spare Parts, Repairs & Warranty

• Genuine and compatible spare parts used in repairs/AMC servicing carry the manufacturer's standard warranty terms.
• Replacement of major parts (motherboards, fuser assemblies, rollers, etc.) is subject to availability and standard OEM lead times; delays due to OEM supply chain issues will be communicated in writing.
• Equipment still under manufacturer's warranty will be serviced under the applicable engagement; however, we coordinate with the OEM for warranty claims where required, and our Services do not override OEM warranty conditions.
• Products damaged due to mishandling, misuse, negligence, electrical faults or non-compliance with standard operating procedures are not covered under AMC or standard warranty, and repair / replacement in such cases is chargeable, subject to Client confirmation.
• Where equipment has irreparable faults or repeated failures, we may recommend replacement, subject to Client approval; replacement cost is discussed separately and is not covered under AMC unless explicitly specified.

18. Your Data on Serviced Equipment

• The Client is solely responsible for backing up all data on any Equipment before it is handed over for repair, servicing, reinstallation or upgrade.
• Repair and diagnostic procedures — including operating-system reinstallation, reformatting, or replacement of a storage device — may result in the loss of data stored on the Equipment. A failing storage device may also become unreadable during or after service, independently of anything we do.
• We do not create backups of Client data as part of a standard repair or AMC service unless this is expressly agreed in writing and separately charged. Where you ask us in advance, a data backup or migration service can be quoted separately.
• If Equipment handed to us holds personal data of third parties (for example your own customers' or employees' records), you remain responsible for that data. Please tell us before handover so we can handle the device appropriately.

19. Uncollected Equipment

• Where Equipment has been serviced and we have notified you that it is ready for collection, please collect it within thirty (30) days of that notification.
• Beyond ninety (90) days from our first collection notice, we may charge reasonable storage costs, and we reserve the right to dispose of the Equipment in order to recover outstanding dues — but only after giving you not less than fifteen (15) days' further written notice to the contact details we hold for you.
• We will always try to reach you before taking any such step. Nothing in this section affects your right to collect your Equipment on settlement of any amounts properly due.

20. Replaced Parts & E-Waste

• Faulty parts removed during repair or AMC servicing become the property of J P Services, unless you ask for them back at the time of service.
• Such parts are routed for disposal through authorised e-waste channels in accordance with the E-Waste (Management) Rules, 2022.
• Where we accept end-of-life equipment from you for disposal, you confirm that you have the right to dispose of it, and that all data has been removed from it — or you have separately engaged us for data sanitisation. We are not responsible for data left on equipment handed to us for disposal where no sanitisation service was agreed.

21. Shifting / Relocation of Equipment

If the Client requests shifting of Equipment from one location to another, all expenses relating to such shifting are borne by the Client. We will offer to supervise the shifting process if intimated well in advance. Where the Equipment is under AMC or on rent, please tell us before it is moved, so that coverage and service routing can be updated.

22. Payment Terms

• Unless otherwise agreed in writing, AMC and project-based engagements require 50% advance upon confirmation, with the balance payable within 15 days of invoice submission after the start of service.
• Hardware sale and rental invoices are payable as per the terms stated on the specific invoice or quotation.
• Overdue amounts may attract interest at the rate stated on the applicable invoice or agreement, in addition to any statutory interest available to us under the Micro, Small and Medium Enterprises Development Act, 2006.
• Delayed payments may attract a hold on further service until dues are cleared, at our discretion.

23. Refunds, Cancellations & Returns

• You may cancel a product enquiry at any time before it is confirmed into an order, at no cost.
• Once an order is confirmed and procurement, configuration or dispatch has begun, cancellation may not be possible, or may be subject to costs already incurred on your behalf.
• Items that are custom-configured to your specification, and consumables whose packaging or seal has been opened, cannot generally be returned once supplied, except where they are defective.
• Where a return is accepted, the item must be returned complete and undamaged, with its original packaging and accessories.
• The return window, refund method and processing timeline applicable to your purchase are stated on your quotation or invoice. Where a defect is covered by warranty, the applicable warranty terms in Sections 11 and 17 apply instead.
• Rental security deposits are refunded per the terms agreed in your rental booking, subject to the condition of the returned Equipment on collection.
• To raise a return, replacement or refund request, contact us through the Request Portal quoting your invoice or ticket reference.

24. Communications & Feedback

• We communicate with you about your ticket primarily over WhatsApp, using our verified WhatsApp Business number — including ticket confirmations, status updates, and engineer/delivery assignment details. Please keep your registered phone number reachable on WhatsApp.
• After a ticket is resolved, we may send you a WhatsApp link to rate your experience and leave comments. Participation is optional and does not affect any ongoing or future request.
• OTPs and account notices for Business/Government clients and our staff may also be sent by email from our registered sending domain. Treat any OTP or account notice arriving from a different sender or domain as suspicious.
• You can check the live status of any ticket at any time via our ticket tracking page using your name, phone number, or ticket reference number.

25. Careers & Job Applications

• Our Careers page allows you to apply for open roles at J P Services. Submitting an application is an expression of interest only. It does not create any offer, obligation, or guarantee of employment, interview, or response.
• You agree that the information you submit — including your resume, qualifications and employment history — is accurate and complete. Material misrepresentation discovered at any stage may result in your application being rejected or, if you have already been engaged, in termination in accordance with your employment terms.
• All genuine recruitment communication is sent from our registered email domain and our verified WhatsApp Business number. Treat correspondence from any other sender, or an offer of employment for a role you never applied for, as suspicious.
• Resumes must be in PDF, DOC or DOCX format and within 5MB. Do not upload content that is unlawful or that infringes another party's rights.
• Please do not include Aadhaar, PAN, bank details or copies of identity documents in your application. We do not need them to consider you, they play no part in our assessment, and we will delete them if received. Documents required for onboarding are collected separately, only after an offer is made.
• Where you provide a referee's contact details, you confirm you have that person's permission to share them with us.
• Applications are accepted only from individuals aged 18 years or above.
• We may close, withdraw or re-advertise any role at our discretion and without notice.
• Personal data submitted through the Careers page is handled as described in our Privacy Policy.

26. Intellectual Property

All content on this Website — including the J P Services name, logo, text, graphics and design — is the property of J P Services or its licensors and is protected under applicable intellectual property laws. You may not reproduce, distribute or use this content commercially without our prior written consent.

27. Limitation of Liability

• Our aggregate liability arising out of or relating to any engagement shall not exceed the total amount paid by the Client to J P Services for that specific engagement in the twelve (12) months preceding the event giving rise to the claim.
• We are not liable for indirect, incidental, special or consequential losses — including loss of data, business, revenue or profits — arising from use of the Website or the Services.
• Where a Client requires a higher limit of liability for a particular engagement — for example a large digitization project involving irreplaceable records — this can be agreed separately in writing before work begins, and may be reflected in the pricing for that engagement.
• These limits do not apply to liability that cannot be excluded or limited under applicable Indian law. Nothing in these Terms limits any statutory right you may have as a consumer under the Consumer Protection Act, 2019.

28. Force Majeure

We are not responsible for delays or non-performance of Services caused by events beyond our reasonable control, including natural disasters, riots, law-and-order situations, or failures of public power or telecommunications infrastructure.

29. Confidentiality & Privacy

All data and operational details accessed by our personnel during the course of service delivery are treated as confidential and are not disclosed to third parties except as necessary to deliver the Service (e.g. OEM warranty coordination, our WhatsApp and email service providers) or as required by law. Details on how we collect and use personal information submitted through this Website are set out in our Privacy Policy.

30. Termination

Either party may terminate an ongoing engagement by written notice, per the notice period agreed in the relevant quotation, work order or signed agreement for that engagement. Where there is a material breach of these Terms or non-performance, termination may be immediate upon written communication. On termination, amounts properly due for work already performed remain payable, and any Equipment belonging to either party is to be returned.

31. Governing Law, Jurisdiction & Dispute Resolution

These Terms are governed by the laws of India, including the Information Technology Act, 2000, the Consumer Protection Act, 2019, and the Digital Personal Data Protection Act, 2023 together with the Digital Personal Data Protection Rules, 2025, as applicable.

Talk to us first

If something goes wrong, please raise it with us directly before taking any formal step — most issues are resolved fastest that way. Use the contact details in the footer, quoting your ticket or invoice reference.

Consumers

If you are a "consumer" under the Consumer Protection Act, 2019, nothing in these Terms affects your statutory right to approach a consumer forum of competent jurisdiction, including one where you reside or work. The clauses below do not restrict that right.

Business and government clients

For engagements with business, corporate and government clients, any dispute arising out of these Terms or an engagement shall be subject to the exclusive jurisdiction of the courts at Thane, Maharashtra. Where both parties agree in writing, such a dispute may instead be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, with the seat and venue at Thane, Maharashtra, conducted in English.

32. General Provisions

Relationship of the parties

J P Services acts as an independent contractor. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between the parties, except as expressly stated for Deployed Personnel in Section 13.

Indemnification

You agree to indemnify and hold J P Services harmless from claims, damages or expenses arising from information you provide that is inaccurate or misleading, your misuse of the Website, content you upload that infringes a third party's rights, or your use of Equipment or systems (including CCTV) in a manner contrary to law or to these Terms.

Survival

Sections covering confidentiality, intellectual property, limitation of liability, indemnification, and governing law and dispute resolution survive the expiry or termination of any engagement, along with any other clause that by its nature is intended to survive.

Assignment

You may not assign or transfer your rights or obligations under an engagement without our prior written consent. We may assign our rights and obligations to a successor entity in connection with a reorganisation or transfer of our business, on written notice to you.

Waiver

If we do not enforce a term on a particular occasion, that is not a waiver of that term or of our right to enforce it later.

Notices

Formal legal notice to J P Services must be sent by registered post to our Thane address, with a copy by email to the general enquiry address in the footer. We may serve notice on you at the postal address, email address or phone number recorded for you in your engagement or ticket.

Severability

If any clause of these Terms is found unenforceable by a competent court, the remaining clauses continue to apply in full force.

Entire Agreement

These Terms, together with any signed quotation, work order or agreement for a specific engagement, constitute the entire understanding between you and J P Services regarding that engagement, superseding any prior discussions on the same subject.

33. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, Request Portal or Careers functionality, or applicable law. The "Last Updated" date at the top of this page indicates when these Terms were last revised. Continued use of the Website or our Services after an update constitutes acceptance of the revised Terms.

For any questions about these Terms, reach us using the contact details in the footer below.

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