1. RENTAL HARDWARE TERMS AND CONTIONS

• On Extension of Rental Period:

Payment terms shall remain the same upon extension of Rental tenure.

(The customer is required to inform in writing or via proper e-mail to extend the Rental period of the equipment, at least 7 days before the expiry date of Rental period.)

• Customer’s Responsibility:

1. In case whatsoever the equipment/system be opened by anybody other than our authorized representatives, any such evidence will be escalated and assessed for loss or damage. This will violate terms and affect our services. Customer shall stand fully responsible for all damages by such occurrences.
2. The Customer is expected to provide proper power conditions (Earthling, Spike etc.) to the equipment for its smooth performance and functioning. We will not be responsible for any connections or electrical conditions external to the Rental equipment.
3. Customer will have to provide full access and support to us for inspection/verification of system as and when required.

• Repair/Damage:

1. Upon reasonable notice from Customer during the course of rental, J P Services will repair normal defects in material and will additional will cover an operational or mechanical failure caused by a defect of the equipment.
2. Normal wear and tear, theft, misplacement, reckless, abusive or intentional conduct is not covered by this warranty. Customer will pay the costs of any repair if the Equipment has been neglected, misused or abused after receipt by Customer, or permits anyone other than J P Services to work on or service the Equipment.
3. All software and data on an equipment returned for repair will need to be backed up by Customer prior to being repaired, as during hardware service all contents will be deleted, and the storage media will be reformatted.

• Ownership Use:

1. All Equipment remains the property of J P Services at all times. Customer SHALL NOT sublease or assign any rights to or for rental Equipment. Customer will not permit any ownership labels to be removed, obscured or defaced.
2. Equipment must remain at and may be used only by Customer at Customer’s place of business designated on the face of the Contract. Customer shall pay any costs arising from a change of location with or without J P Services written consent. If J P Services has given written consent for Customer to relocate Equipment, Customer shall be responsible for all related cost including return shipping.
3. Customer shall not make any alterations, additions or modifications to the Equipment and shall use it only for the purpose and in the manner intended by the manufacturer.
4. Customer has no purchase rights, purchase options or equity accruals unless specifically otherwise stated by J P Services in writing, all of which will be immediately lost if Customer fails to timely pay all sums due under this Agreement.

• Termination of contract:

1. Either party may terminate the contract/agreement, by giving to the other party 7 days’ notice in writing of its intention to do so.
2. That all disputes or differences between the parties arising out of this agreement shall be subject to jurisdiction of courts of Mumbai only.

Force Majeure: We will not be responsible for any non-performance of its services due to natural

disaster, riots or law and order problems and situations that may fall beyond its control.

Please feel free to contact for any technical/commercial clarification.

Contact us: 77770 90510 | 93213 60205 | contact@jpservices.co.in | jpservices1324@gmail.com

1. AMC SERVICES TERMS AND CONDITIONS:

TERMS AND CONDITIONS FOR NON-COMPREHENSIVE AMC

(ANNUAL MAINTAINANCE CONTRACT)

In a Non-Comprehensive AMC, the Customer is responsible for paying for all replacement, repair, and spare part costs. Typically, this simply refers to service.

1. Support and troubleshooting for Office-related applications as well as operating systems.
2. Installing operating systems, configuration of driver, update latest patches and latest Windows Service Pack and other OEM based software (CD and license would be provided by Customer).
3. Removing and cleaning up unwanted files from devices.
4. Logging in to the system and solving simple Windows policy problems.
5. Updating a new software program (the customer would supply the CD and license).
6. Within 24* working hours, the customer will receive support.
7. Data recovery and backup are not covered under any circumstances. (Organization data or User data).
8. On-Remote Assistance to resolve any IT or online issue within 4* business hours.

TERMS AND CONDITIONS FOR COMPREHENSIVE AMC

(ANNUAL MAINTAINANCE CONTRACT)

1. Service tax will be applied on as applicable.
2. Under warranty, spare parts would be dealt with directly between the client and the manufacturer.
3. Customer will provide the OS and software, as well as the necessary licenses and procedures.
4. Updating and changing the inventory of equipment under AMC needs to be done using the proper channel.
5. Data loss and backup are not covered by the agreement (User Data or Organization Data).

GENERAL TERMS AND CONDITIONS FOR AMC SERVICES:

PAYMENT TERMS:

1. AMC charges are payable in advance. In addition to the annual charges, any local taxes, such as at the time of signing the contract may be charged at actual if applicable.
2. This agreement is initially for a period of one year commencing from the date of payment of maintenance charges.
3. No work shall be undertaken on Sunday, J P Services holiday and beyond office hours of company except by prior arrangement and at additional charge to the customer on a “Per Call Basis” at the standard rates currently in effect then.

ON EXTENSION OF AMC PERIOD:

Payment terms will remain the same if the AMC tenure is extended, but there will be between 10 and 15% additional charges for the next tenure, depending on the condition of that material.

(The customer is required to inform in writing or via proper e-mail to extend the AMC period of the equipment, at least 7 days before the expiry date of AMC period.)

CUSTOMER’S RESPONSIBILITY:

1. In case whatsoever the equipment/system be opened by anybody other than our authorized representatives, any such evidence will be escalated and assessed for loss or damage. This will violate terms and affect our services. Customer shall stand fully responsible for all damages by such occurrences.
2. The Customer is expected to provide proper power conditions (Earthling, Spike etc.) to the equipment for its smooth performance and functioning. We will not be responsible for any connections or electrical conditions external to the Rental equipment.
3. Customer will have to provide full access and support to us for inspection/verification of system as and when required.

REPAIR/DAMAGE:

1. Upon reasonable notice from Customer during the course of AMC, J P Services will repair normal defects in material and will additional will cover an operational or mechanical failure caused by a defect of the equipment.
2. All software and data on an equipment returned for repair will need to be backed up by Customer prior to being repaired, as during hardware service all contents will be deleted, and the storage media will be reformatted.

TERMINATION OF CONTRACT:

1. Either party may terminate the contract/agreement, by giving to the other party 7 days’ notice in writing of its intention to do so.
2. That all disputes or differences between the parties arising out of this agreement shall be subject to jurisdiction of courts of Mumbai only.

CONDITIONS FOR THE COMPONENT THAT IS NOT COVERED BY AMC:

1. Damage caused by force measures such as natural disasters, electric surges, high voltages, lightning, and rodents.
2. Damage from being wet, cracked, broken, scratched, burned, caused by a fall, manhandling, or an unauthorized repair attempt.
3. Cables (CAT6 LAN, VGA, Power Cord, HDMI, Patch Cord).
4. Ribbon, Tape, Ink, Drum, Toner cartridges of printing devices.
5. All the spare parts like, Spike Guard, Dongle, Switches, Batteries, Adapters.

Force Majeure: We will not be responsible for any non-performance of its services due to natural

disaster, riots or law and order problems and situations that may fall beyond its control.

Please feel free to contact for any technical/commercial clarification.

Contact us: 77770 90510 | 93213 60205 | contact@jpservices.co.in | jpservices1324@gmail.com